Normally, we send your package within 1-4 days, and then it typically takes 1 day for your package to arrive.
For purchases over 500 DKK, shipping to a pick-up point is free. Otherwise, it is 49 DKK to a pick-up point and 59 DKK for home delivery. You will receive a confirmation email with your tracking number.
You'll still have to pay for the return to our store. However, we will cover the shipping costs for sending the exchanged goods back to you.
Have you checked your spam filter? If not, please send us an email and provide your phone number. contact@jpstudio.dk
We only charge the money when your package is sent. Your bank reserves the money until we fullfill your order, after whinch the money is withdrawed from your account. Seeing a payment on your MobilePay does not mean we have withdrawn the money; MobilePay is not your bank account, so check your online banking. Otherwise, send us an email with your order number, and we’ll check it. contact@jpstudio.dk
It might very well be that the item is currently out of stock. We receive new stock several times a week, so try again in a few days.
Send us an email, and we’ll find a solution. Remember to include your order number in the email. contact@jpstudio.dk
Have you checked if the money has arrived in your account? We process return packages 1-2 times a week, so it can sometimes take a few extra days. If you still haven’t received your refund, please email us at contact@jpstudio.dk