Refunds & returns Policy
Right of Withdrawal
You have the right to withdraw from your purchase within 14 days from the date you received the goods, without providing any reason. This right allows you to return the items and receive a refund.
How to Return an Item
Notify Us:
To exercise your right of withdrawal, please notify us by email at contact@jpstudio.dk or call us at+45 51 17 68 32. Provide your order number and specify which items you wish to return.
Return Instructions:
We will provide you with instructions on how to return the item. Please follow these instructions carefully to ensure that your return is processed smoothly.
Return Shipping Costs:
You are responsible for the cost of returning the item unless the item is faulty or incorrect. We also do not refund the initial price for shipping (49DKK or 59DKK depending on your delivery option)
Refund Process
Refund Amount:
We will refund the full purchase price of the item(s) returned, excluding the original shipping costs (49 DKK or 59 DKK) which will be deducted from the refund amount.
If the item was defective or incorrectly supplied, you will receive a full refund including the original shipping costs, and we will cover the return shipping cost of 49 DKK.
Refund Timing:
Refunds will be processed within 14 days from the date we receive the returned goods. Please note that it may take a few additional days for the refund to appear in your account, depending on your bank or payment provider.
Condition of Returned Items:
Items must be returned in their original condition, including all tags and packaging. If the item has been used or damaged, we reserve the right to reduce the refund amount to cover any loss in value.
Defective or Incorrect Items
Report Issues:
If you receive a defective item or the wrong size/product, please contact us immediately at contact@jpstudio.dk or +45 51 17 68 32.
Free Return and Replacement:
We will arrange for a free return and replacement of defective or incorrect items.
Order Confirmation
If you did not receive an order confirmation email, please check your spam folder. If you still cannot find it, contact our customer service with your phone number and order details for assistance.
Contact Information
For any questions or concerns regarding refunds or returns, please contact us at contact@jpstudio.dk or +45 51 17 68 32